Refund policy
REFUND & RETURN POLICY
At RichWorld International Home Crafted Wellness Products, we take great pride in the quality of every product we handcraft. Due to the personal nature of our wellness products, we are unable to accept returns on opened items.
Returns are only accepted under the following condition:
- The product was damaged during shipping.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or refund at no additional cost to you.
To initiate a damage claim, contact us at richworldinternationalkz@gmail.com.
All sales are final on opened products. We encourage customers to conduct a patch test before full use.
SHIPPING POLICY
We handcraft our wellness products in small batches to ensure the highest quality. Please allow the following timeframes for your order:
- Processing time: 3–5 business days (orders are prepared fresh after purchase)
- Standard shipping: 5–7 business days after processing
- Expedited shipping: 2–3 business days after processing (where available)
Orders are shipped within the United States. International shipping is not currently available.
You will receive a tracking number via email once your order has shipped. Please note that shipping carriers may experience delays during peak seasons or holidays.
For questions about your order, contact us at richworldinternationalkz@gmail.com